At Carpet Supplier, we prioritize customer satisfaction and strive to provide the highest quality carpets and interior solutions. We understand that sometimes, a product may not meet your expectations or requirements, and we’re here to assist you in returning it.
Eligibility for Returns
You are eligible to return your purchase under the following conditions:
- Timeframe: Returns are accepted within 30 days of delivery.
- Product Condition: The item must be unused, in its original packaging, and in the same condition as received.
- Receipt/Proof of Purchase: You must provide the receipt or proof of purchase when requesting a return.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom-made carpets or rugs.
- Clearance items or those marked as final sale.
- Items damaged through wear, tear, or improper use.
Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [email/contact form link]. Provide your order number and details of the product you wish to return.
- Approval: Once your return request is reviewed, we will notify you if it has been approved.
- Shipping: If approved, ship the item back to our facility. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
Once we receive and inspect the returned item, you will be notified about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
Exchanges
If you wish to exchange your product for a different one (e.g., a different size, color, or style), please follow the return process. Once the original product is returned and inspected, we can facilitate the exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including shipping costs.
Contact Us
For any questions about returns, refunds, or exchanges, feel free to contact our customer support team at:
- Email: info@carpetsupplier.ae
- Phone: +971 50 716 8667
Thank you for choosing Carpet Supplier. We value your trust and are committed to ensuring you are satisfied with your purchase!